Director Delivery- Crm (salesforce)
||: SAN JOSE,
||: Senior Level (6+)
||: 26th Nov, 2019
Required Skills : Salesforce development, delivery management
Responsible for all deliveries made by a delivery unit (DU) across multiple accounts
Participates in project-specific reviews with clients.
Ensure adequate onsite staffing for projects
Conducts internal reviews of projects
Ensure the offshore delivery head is in sync
Work with account team for mining and delivery
Serve as a customer escalation point for all DU projects
Responsible for US-based employee satisfaction
Work closely with the recruitment team to onboard talent
Drive innovation within the team
Be up to speed on trends and encourage the team to improve competency
Review estimates for bids. Be part of the defense team (if required)
Engage with clients facilitating workshops to jointly develop an understanding of their environment, synthesize findings, draw and presents conclusions.
Ability to think on alternate proposals, Define/understand client expectations.
Develop and/or review Statements of Work and other contractual documents to ensure delivery excellence.
Develop and manage estimation tools
Validate that closed contracts & change requests are fully processed